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 Post subject: missing hourly data
PostPosted: Mon Jan 09, 2017 4:14 pm 
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Joined: Sun Mar 01, 2015 3:21 am
Posts: 5
Hi there,

I am running the precis2.0.0, everything is fine but all the hourly data for 03236 and 05216 is missing. Only yearly, seasonally and monthly data is generated.
Could you please help me with that please?

Many thanks,

Jason


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 Post subject: Re: missing hourly data
PostPosted: Thu Jan 12, 2017 10:38 am 
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Joined: Mon Sep 26, 2016 7:30 am
Posts: 11
Hi Jason,
would you please confirm that the daily and hourly buttons are checked in the Output Window of the user interface for the experiment? Please note that if the generation of the hourly data is enabled then this will result in a large volume of data!

Regards,

Saeed


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 Post subject: Re: missing hourly data
PostPosted: Tue Jan 17, 2017 10:04 pm 
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Joined: Sun Mar 01, 2015 3:21 am
Posts: 5
Hi Saeed,

I am sure about that we all checked the buttons. All the other index has the hourly outputs except for 03236 and 05216.

Many thanks,

Jason


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 Post subject: Re: missing hourly data
PostPosted: Thu Jan 19, 2017 10:34 am 
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Joined: Mon Sep 26, 2016 7:30 am
Posts: 11
Hi Jason,
This is something we have not encountered before and it would help if you could download the Team Viewer : https://www.teamviewer.com/en/download/windows/ so that one of my colleagues could connect and have a look. Is this possible for you to do?

Thanks,

Saeed


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 Post subject: Re: missing hourly data
PostPosted: Fri Jan 27, 2017 8:50 am 
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Joined: Mon Sep 26, 2016 7:30 am
Posts: 11
Hi Jason
Hope all is well. Was wondering how are you getting on. Is the hourly data still causing you problems? if so is teamviewer a possible option?


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 Post subject: Re: missing hourly data
PostPosted: Thu Apr 20, 2017 7:49 pm 
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Joined: Sun Mar 01, 2015 3:21 am
Posts: 5
Hi Saeed,

Sorry for the late response. I was away for the office. Yes, that would be great. I would let you know the password to login after I install the teamviewer.

Bests,

Jason


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